At keyfobprog.com, we are committed to providing top-quality auto parts and exceptional customer service. We understand that sometimes a part might not be exactly what you needed, or perhaps you’ve changed your mind. That’s why we’ve made our return process as straightforward and hassle-free as possible. Our goal is to ensure your complete satisfaction, whether you’re returning a 2001 Tahoe Key Fob or any other item from our catalog. We believe in clear, simple policies, so you can shop with confidence.
Our Simple Return Policy
You have 30 days from the delivery date to return items if you’re not entirely satisfied with your purchase. To ensure a smooth return, please take note of the following guidelines:
- Condition of the Product: Returned items must be in the same condition as when they were shipped to you. This is important because if the returned product requires refurbishment to be resold, a deduction will be applied to your refund to cover restoration costs. In cases where an item cannot be restored to a sellable condition, the refund will be based on the current market value of the item in its returned condition, less a 20% restocking fee.
- Special Orders: Please be aware that special orders are subject to a 40% restocking fee. This will be clearly communicated at the time of order placement.
- Shipping Costs: Original shipping fees are non-refundable.
- Non-Returnable Items: While most products are returnable, some specific items or services may be marked as non-returnable. Always check the product description for any specific return policy information.
To initiate a return, simply log into your account on keyfobprog.com, navigate to “MY ACCOUNT,” then “order history,” find the relevant order, and click “Return this item.”
Please remember that order cancellations are only possible before your order has been shipped. If you need to cancel an order, please contact us immediately.
Step-by-Step Return Procedure
Returning an item, like a 2001 Tahoe key fob, is easy with our online RMA process:
- Request an RMA: The first step is to obtain a Return Merchandise Authorization (RMA). This can be done through your account on our website. Go to the “MY ACCOUNT” section and locate the order containing the item you wish to return. Next to each order item, you will find a link to request an RMA.
- Select Items and Reason: Click the RMA link and select the specific items you are returning and choose a reason for the return. This helps us improve our service and product offerings.
- Follow Return Instructions: Once you’ve submitted your RMA request, you will be provided with detailed instructions on how to return your item. Please follow these instructions carefully to ensure your return is processed efficiently.
Options for Exchanges
Need to exchange your 2001 Tahoe key fob or another part? We offer two convenient exchange options:
Option 1: Standard Exchange (Slower)
- Initiate a return request for the item you want to exchange by following the standard return procedure and requesting an RMA.
- In your RMA request, clearly specify the exact item(s) you would like to exchange for.
- Once we receive your returned product, we will process the exchange and ship the new item to you.
- If there is a price difference between the original item and the exchanged item, we will either refund you the difference or charge you accordingly.
Option 2: Express Exchange (Faster)
- For a faster exchange, simply place a new order for the replacement part over the phone.
- Request a prepaid shipping label to be included with your new order. This label will be used to return the original item for a refund.
- This option allows you to receive your replacement part quickly while still ensuring a smooth return process for the original item.
Handling Defective, Damaged, or Incorrect Items
If you receive a defective, damaged, or incorrect product, including issues with a 2001 Tahoe key fob, please contact our customer service team immediately. It’s important to reach out as soon as possible and do not attempt to use or install the part.
We will promptly send you a replacement and provide a prepaid return shipping label for the incorrect or defective item. We require that the product(s) be returned to us within 30 days. If the damage occurred during shipping, we will arrange for the shipping carrier to pick up the damaged goods.
Risk of Loss and Delivery Confirmation
For every order, we provide a tracking number so you can monitor your shipment’s progress. Once the tracking information indicates that your package has been successfully delivered, we are no longer responsible for replacement orders in cases of loss or theft after delivery. Please ensure that you have a secure delivery location.
Order Cancellation Policy
If you need to cancel an order, please submit your cancellation request as soon as possible. Order cancellations can take up to 24 business hours to process as they involve several steps, including system updates, backorder adjustments, and potential retrieval from our shipping department.
Please be aware that orders can sometimes ship faster than expected. Therefore, we advise against purchasing replacement items until you have received final confirmation that your cancellation has been successfully processed.
Refunds and Credits
Once your return is received and accepted, we will process your refund using the same payment method you used for the original purchase. The refund amount will include the original purchase price, excluding any shipping charges.
You will receive an email confirmation once your return has been processed and the credit has been issued. Please allow 5-7 business days for the credit to appear on your account.
We strive to make the return and exchange process as transparent and customer-friendly as possible. If you have any questions regarding our policy or need assistance with a return, please don’t hesitate to contact our customer service team. We are here to help!
