At keyfobprog.com, we are dedicated to providing top-quality automotive products and exceptional service. We understand that occasionally, you might need to return a purchase, whether it’s due to a change of mind or an unexpected issue. That’s why we’ve made our return process as straightforward and hassle-free as possible, especially when it comes to essential items like your 2024 Grand Highlander Key Fob. We believe in clear, transparent policies, ensuring your peace of mind when you shop with us for your automotive key needs.
KEY FOB RETURN POLICY
If you are not entirely satisfied with your 2024 Grand Highlander key fob purchase, you can return it within 30 days from the delivery date of your order. To ensure a smooth return process, please note the following guidelines:
The key fob must be returned in the same condition it was originally shipped to you. This means ensuring it is free from damage and includes all original components. If the returned key fob is not in its original condition, a partial refund may be issued to account for the cost of restoration or refurbishment. In cases where the key fob cannot be restored to its original condition, the refund will be based on its current market value minus a 20% restocking fee. Please be aware that special orders may be subject to a 40% restocking fee.
Kindly remember that shipping fees are non-refundable.
To initiate a return, you must log in to your account on keyfobprog.com, navigate to “MY ACCOUNT,” click on “order history,” locate the relevant order, and select “Return this item.” While most products are returnable, please check the product description for any exceptions or specific return policies that may apply to certain 2024 Grand Highlander key fob models or services offered on our website.
Order cancellations are only possible before your order has been shipped. If you need to cancel an order, please contact us immediately.
KEY FOB RETURN PROCEDURE
To return your 2024 Grand Highlander key fob, the first step is to request a Return Merchandise Authorization (RMA). You can easily do this by accessing the “MY ACCOUNT” section on our website. Next to each order item eligible for return, you will find the RMA request option. Simply select the 2024 Grand Highlander key fob you wish to return, specify the reason for the return, and you will be provided with detailed return instructions. Following these instructions carefully will ensure your return is processed efficiently.
KEY FOB EXCHANGE PROCEDURE
If you need to exchange your 2024 Grand Highlander key fob for a different model or if you encountered an issue, we offer two convenient exchange options:
Option 1 (Standard Exchange): Initiate a return request for the key fob you wish to exchange by following the standard return procedure and requesting an RMA. In your return request, clearly specify the exact 2024 Grand Highlander key fob or other item(s) you would like to exchange for. Once we receive your returned key fob, we will process the exchange and ship the new item to you. If there is a price difference between the original and exchanged item, we will either refund you the difference or charge you accordingly.
Option 2 (Expedited Exchange): For a faster exchange, you can place a new order for the desired 2024 Grand Highlander key fob or other product by phone. When placing your order, request a prepaid shipping label to return the original purchase for a refund. This option allows you to receive your replacement key fob more quickly while still ensuring a straightforward return process for the initial item.
DEFECTIVE, DAMAGED, OR INCORRECT KEY FOBS
At keyfobprog.com, we strive for accuracy and quality. However, in the unlikely event that your 2024 Grand Highlander key fob arrives defective, damaged during shipping, or is incorrect, please contact our customer service department immediately. It is crucial that you do not attempt to use or install the key fob if it is damaged or incorrect. We will promptly send you a replacement key fob and provide you with a prepaid return shipping label to return the defective or incorrect item. We require that the product(s) be returned to us within 30 days of receiving the replacement. If the damage was caused by the shipping courier, we will arrange for a damage pick up by the courier service.
RISK OF LOSS
For every order you place, including your 2024 Grand Highlander key fob, we provide a tracking number. This allows you to monitor your shipment’s progress and estimated delivery time. Please understand that once the shipping carrier’s tracking system indicates that your package has been successfully delivered, we are no longer responsible for replacement orders in cases of loss or theft after delivery. Ensure you have a secure delivery location to avoid any issues.
ORDER CANCELLATIONS for Key Fobs
If you need to cancel your order for a 2024 Grand Highlander key fob or any other part, please submit a cancellation request as soon as possible. Processing cancellations may take up to 24 business hours. This process involves several steps, including voiding orders in our systems, removing items from backorder lists, and coordinating with our operations team to halt order processing, sometimes even at the shipping dock. Given the speed of our order fulfillment, we recommend refraining from purchasing alternative products until you receive final confirmation of your cancellation.
REFUNDS & CREDITS for Key Fob Returns
Once we have processed and accepted your return of a 2024 Grand Highlander key fob or any other item, a refund will be issued to your original payment method. The refund amount will include the original purchase price, excluding any shipping charges. You will receive an email confirmation upon receipt of your returned item and when your credit has been processed. Please allow an additional 5-7 business days for the credit to appear on your account, depending on your financial institution. We aim to make the refund process as quick and efficient as possible for your convenience.
