Returning a product should be a straightforward process. At keyfobprog.com, we aim to make returns as easy as possible for you. If you happen to receive an incorrect, damaged, or less-than-perfect product, please reach out to us immediately. This will allow us to start the return process and ensure you quickly receive the correct item. For all returns, obtaining a Return Merchandise Authorization (RMA) number is essential.
Getting Credit for Your Returned Automotive Parts
When you return an item you no longer need, you have two options for receiving credit, provided all return guidelines are properly followed:
- Full Store Credit: Receive complete store credit for the product’s value, excluding any original shipping fees. This credit can be used for future purchases on our website, perhaps for a new C8 Key Fob Cover or other accessories.
- Credit Card Refund: Get a refund back to your original credit card, which will be the product price minus a 20% restocking fee and excluding original shipping charges.
Keyfobprog.com Return Policy for Auto Parts
Please carefully review our return policy to ensure a smooth return process. Note that certain items have specific return conditions:
- Electrical and Electronic Products: Unfortunately, we cannot accept returns on any electrical or electronic products under any circumstances.
- Vinyl Stripe Kits: These are custom-made and are not returnable. Vinyl stripe kits are created to order, making them final sale with no refunds or exchanges possible.
- Custom-Made-to-Order Items: Items made specifically to your order, such as custom embroidered floor mats, personalized interior accessories, and custom car covers, are not eligible for return. This also applies to personalized c8 key fob covers if specifically customized.
- Used Items: We cannot accept returns on items that have been used under any conditions.
- Damage Due to Improper Use or Installation: We are not liable for items damaged due to incorrect use or improper installation. Please ensure professional installation where necessary.
- RMA Timeframe: Returned products must be received at our Returns Processing Center within 10 business days from the date the Return Merchandise Authorization (RMA) number is issued. Returns received after this period may be refused.
- RMA Number on Shipping Label: The RMA number provided by us must be clearly visible on the shipping label of the returned package. Please do not write directly on the product box itself.
- Original Condition and Packaging: All returned items must be in their original packaging, including all original materials, and must be in perfect, new, resalable condition. This is crucial if you are returning a c8 key fob cover; ensure it’s in its original packaging and unused.
- Shipping and Handling Costs: Original shipping and handling charges are non-refundable. You are also responsible for the costs of return shipping and insuring the return shipment.
- Free Shipping Promotions: For products purchased during a free shipping promotion, the standard shipping costs will be deducted from any refund amount.
- Policy Deviations: Any deviation from the outlined return process may lead to delays or refusal of your refund and may incur an additional restocking fee of up to 30%.
- Restocking Fee: A standard 25% restocking fee may be applied to all returns at our discretion.
- Return Window: Returns must be initiated within 30 days of receiving your order.
Types of Returns Explained
Understanding the different types of returns can help clarify the process based on your situation:
You Changed Your Mind
If you’ve ordered an item, such as a c8 key fob cover, from keyfobprog.com and simply changed your mind about wanting it, you can return it by following the steps in the “Returning Items” section below. Please remember that you will be responsible for the return shipping costs, and the original shipping charges will not be refunded.
Incorrect or Damaged Product Received
If you received a damaged product or an item you did not order, please contact us immediately. You can do this by replying to your order confirmation email, ensuring you include the contents of the original receipt in your email. Inform us about the error or damage, for example, if you received the wrong c8 key fob cover or if it arrived broken. We will resolve the issue at no cost to you, covering all associated shipping charges (up to the original shipping amount you paid). We require the return and inspection of the originally shipped product before sending out a replacement. If a product was damaged during shipping, it’s important to keep all packaging materials until the shipping carrier (UPS, FedEx, etc.) has had the opportunity to inspect it, should they choose to. Our standard policy is to replace incorrect or damaged items. If you prefer not to receive a replacement, the return will be treated as a standard return and will be subject to our general return policy conditions as detailed above.
Replacement Product Scenarios
In cases where we have sent an incorrect item and subsequently ship the correct replacement, we expect the incorrect item to be returned to us within 10 business days. If the original, incorrect item is not returned within this timeframe, your credit card will be charged for the full value of the replacement item or the incorrect item, plus applicable shipping fees—whichever total is greater.
Warranty Replacement and Defective Products
If you believe a product you purchased from us is defective or has failed under its warranty, please contact us. We can assist in determining if the issue is likely a defect before you proceed with returning the item for inspection. This initial step can save you time and shipping costs if the problem is due to another factor. Once it’s determined that a product may be defective and requires inspection, we will provide instructions on the next steps. These steps can vary depending on the specific manufacturer’s warranty guidelines. Typically, shipping costs for returning items for warranty inspection and for returning the repaired or replaced item to you are your responsibility, depending on the manufacturer’s specific warranty policy. More detailed information can usually be found in our Customer Service section under ‘Product Warranties.’
How to Return Items
To return an item you no longer want, please follow these steps:
- Complete the RMA Request Form: Click here to access and fill out the RMA request form. Please submit one form for each item you intend to return.
- Wait for RMA Number and Return Address: After submitting the form, please wait for us to email you an RMA number and the address for return shipping.
- Ship the Item: Send the item to the designated return address. Please use the most economical shipping method that includes tracking. We are not responsible for items lost during return shipping. Ensure you purchase sufficient insurance to cover the value of the returned items.
If you have any questions regarding our return policy, please do not hesitate to contact us. We are here to help ensure your satisfaction.
