At keyfobprog.com, your satisfaction is paramount. We understand that sometimes returns are necessary, especially when dealing with specialized automotive parts like the A66-01400-002. This refund policy is designed to be clear and straightforward, ensuring a hassle-free experience for our valued customers. Please read on to understand our guidelines regarding returns and refunds.
Understanding Our 30-Day Return Window
We stand behind the quality of our products, including essential components such as the a66-01400-002. You have 30 days from the date of purchase to initiate a return. If it has been more than 30 days since your purchase, we are unable to process a refund or exchange. It’s important to note that we do not offer warranties on items beyond this 30-day period. We encourage you to inspect your purchase, including parts like the a66-01400-002, upon arrival to ensure it meets your needs.
Conditions for a Valid Return
To be eligible for a return, the item you wish to return, which could include parts like the a66-01400-002, must be unused and in the same condition as when you received it. This means it must be in resalable condition. Furthermore, the item must be returned in its original packaging. Think of it as returning the a66-01400-002 just as you received it, ensuring its protection during transit.
Items Not Eligible for Return
For hygiene and safety reasons, certain types of goods are exempt from being returned. These include:
- Perishable goods such as food and flowers.
- Newspapers or magazines.
- Intimate or sanitary goods.
- Hazardous materials, flammable liquids, or gases.
- Gift cards.
- Downloadable software products.
- Certain health and personal care items.
Please be aware that this list is not exhaustive and is in addition to ensuring items like the a66-01400-002 are in unused and original condition for returns.
Proof of Purchase Requirements
To complete your return, we require a receipt or proof of purchase. This helps us verify your transaction and expedite the return process for items, including the a66-01400-002. Please do not send your purchase back to the manufacturer. Returns should be directed to the address specified in our shipping information.
Partial Refunds in Specific Cases
In certain situations, only partial refunds may be granted. These situations include:
- Books with obvious signs of use.
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.
- Any item not in its original condition, is damaged, or missing parts due to reasons not caused by our error.
- Any item that is returned more than 30 days after delivery.
These conditions apply to all items, and are important to consider when returning any product, including automotive parts like the a66-01400-002.
Refund Process Explained
Once your return is received and inspected at our facility, we will send you an email notification. This email will confirm receipt of your returned item and will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed. A credit will automatically be applied to your original method of payment, typically to your credit card. Please allow a certain number of days for the refund to appear in your account, as processing times can vary depending on your financial institution.
Addressing Late or Missing Refunds
If you haven’t received your refund yet, we recommend the following steps:
- First, check your bank account again.
- Contact your credit card company, as there may be a delay before your refund is officially posted.
- Next, contact your bank. There is often processing time before a refund is posted.
If you have completed these steps and you still have not received your refund, please contact us immediately at [email protected] so we can assist you further.
Policy on Sale Items
Only regular priced items are eligible for refunds under this policy. Unfortunately, we cannot offer refunds on sale items. Please keep this in mind when making your purchase decisions.
Exchanges for Defective or Damaged Items
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product due to a defect or damage, please email us at [email protected]. After contacting us, send your item to:
1660 N 600 W
Decatur Indiana US 46733
Gift Returns
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift, or if the gift giver had the order shipped to their address to give to you later, the refund will be issued to the gift giver, and they will be informed about the return.
Shipping Costs for Returns
To return your product, you should mail your product to the return address provided:
1660 N 600 W
Decatur Indiana US 46733
You will be responsible for paying for your own shipping costs when returning your item. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Delivery times for exchanged products may vary depending on your location.
For items valued over $75, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item if you do not use a trackable or insured shipping method.
We hope this refund policy clarifies our procedures and assures you of our commitment to customer satisfaction at keyfobprog.com. We are here to help ensure you have a positive experience with your purchases, including important parts like the a66-01400-002.
