Setting up your MyAudi app and connecting as a Key User in your newly acquired pre-owned Audi can sometimes feel like navigating a maze. Many second owners encounter hurdles in this process, often centered around something called the “Audi Key User Tag”. This article will guide you through understanding and resolving common issues related to the Audi Key User Tag, ensuring a smooth digital integration with your vehicle.
For new Audi owners, the Key User setup is typically straightforward. However, when you purchase a used Audi, especially from a private seller or third-party dealership, the digital handover isn’t always seamless. One frequent roadblock is the requirement of an “Audi Key User Tag” – a small, often translucent tag containing a unique number. This tag is crucial for verifying your identity and linking your MyAudi account to your vehicle.
So, what exactly is this tag, and why is it causing headaches for second-hand Audi owners? The Key User Tag is essentially a security measure implemented by Audi. It’s designed to prevent unauthorized access to vehicle functions via the MyAudi app. When you attempt to add yourself as a Key User, the system often prompts for this tag number as a verification step, particularly if the car was previously registered to another user.
The original poster in the forum thread, thabeast, perfectly illustrates this common frustration. Upon purchasing a 2020 S4, they encountered difficulties connecting the MyAudi app and were informed about the necessity of dealership verification and this elusive key tag. This scenario is not unique; many second owners face similar challenges.
One of the primary issues is that the Key User Tag is often missing when buying a used Audi. It’s a small item, easily misplaced by the original owner. Without it, the MyAudi app setup process can stall, leaving you unable to utilize connected services.
If you find yourself without this tag, don’t panic. As suggested in the forum, your Audi dealership is your best resource. While some dealerships might be less helpful than others, particularly if you didn’t purchase the car from them, persistence and the right approach can yield results.
Several forum members shared their experiences, highlighting the variability in dealership assistance. Andy_FL’s experience is a prime example – one dealership was unhelpful, while another provided verification over the phone. This underscores the importance of calling ahead and potentially trying different dealerships if you encounter initial roadblocks. It appears contacting the finance department might be more fruitful, as they are sometimes more familiar with the verification process.
In cases where the tag is genuinely lost, the parts department at your Audi dealership can order a replacement. While there might be a cost associated with this (around $100 as mentioned in the forum), it’s often a necessary step to fully access your Audi’s connected features. It’s worth considering if the benefits of Audi Connect and MyAudi app functionalities are worth this investment for you.
However, before ordering a new tag, it’s worth checking all the usual places where car documents are stored. HearMeSpool, another forum contributor, had success finding the tag in the owner’s manual pouch, specifically in a less obvious cubby. Therefore, thoroughly check your glove compartment, owner’s manual case, and any document holders within the car before assuming the tag is lost.
In conclusion, setting up the MyAudi app and Key User for a used Audi can present challenges, primarily concerning the Audi Key User Tag. If you’re a second owner struggling with this, remember these key takeaways:
- Locate the Tag: Thoroughly search the vehicle, especially the owner’s manual pouch.
- Dealership Assistance: Contact your Audi dealership for verification. Call ahead and potentially try different dealerships or the finance department.
- Replacement Tag: If lost, the parts department can order a new Audi Key User Tag.
- Evaluate Audi Connect: Consider if the Audi Connect services are valuable enough to warrant the effort and potential cost of obtaining the tag.
By understanding the purpose of the Audi Key User Tag and knowing the steps to take when issues arise, second-hand Audi owners can overcome these initial setup hurdles and enjoy the full connected experience their vehicles offer.
