Returning an item can sometimes be a necessary part of shopping, and understanding the store’s return policy makes the process much smoother. At Ross Stores, they aim to provide customer service that includes clear and fair guidelines for returns and exchanges. This guide breaks down the Ross return policy to help you navigate returns with ease.
For items that are new, unworn, and unaltered, and returned with the original purchase receipt within 30 days, Ross offers a full refund in the original form of payment. If you made your purchase using a credit or debit card, the refund will be credited back to the same card. It’s important to bring the card used for the original purchase when you are processing the return to ensure a smooth transaction. Keep in mind that previous exchanges made without an original receipt are considered as transactions without a receipt when it comes to further returns.
Returns or exchanges are not offered for merchandise that shows signs of use, wear, or alterations. To ensure a successful return, always check that the items are in their original condition when you decide to return them.
If you need to return merchandise without a receipt, Ross Stores still provides options. Returns without a receipt require a valid photo ID. You will receive a refund in the form of store credit, or you can exchange the item at its current selling price. For refunds exceeding $50, the store credit will be issued as a voucher and mailed to you within 21 days of the return. This voucher will be sent to the address listed on your valid photo ID, so ensure your ID has your current address.
Ross Stores employs a refund verification system for all returns. All return transactions are subject to verification within this system. It is highly recommended to keep your receipt for all returns and exchanges because the system limits the number of returns allowed without a receipt. When processing a return, a valid photo ID, such as a Driver’s License, State Photo ID, Passport, or Military ID, may be required and will be entered into the system for verification. It is important to be aware that the refund system may decline your return depending on various factors.
For specific types of items like swimwear and lingerie, returns or exchanges are only accepted if the original tags are still attached. Always ensure that these items have their original tickets if you intend to return them.
If you purchased merchandise using a check, there is a (5) business day waiting period before a cash refund can be issued. When you pay with a check, you are authorizing Ross Stores to use the information from your check to process a one-time electronic fund transfer from your account. Should you have any questions about check payments or refunds, you can contact 1-800-767-7457 for assistance, ensuring customer service is readily available for any payment inquiries.
Returns made with a receipt older than 30 days will be processed as exchanges or store credit. Direct refunds are not available for returns outside the 30-day window, even with a receipt.
Opened software is not eligible for refunds. However, if the software is defective, it can be exchanged for the same item. This policy is in place due to copyright and licensing restrictions associated with software products.
For Gift Cards, it is crucial to retain the original register receipt. Lost or stolen Gift Cards can only be replaced for the remaining balance if you present the original purchase receipt. This protects the value remaining on your gift card.
Finally, refunds, store credit, or exchanges may not be offered on certain categories of merchandise without a receipt. Additionally, tickets may be required for returns in select categories. For a detailed list of these categories, please refer to the front of your receipt or inquire with your cashier at the time of purchase. This ensures transparency and keeps customers informed about specific exceptions to the general return policy.
In conclusion, Ross Stores has a comprehensive return policy designed to accommodate customer needs while ensuring fair practices. Understanding these guidelines, especially regarding receipts and timeframes, will help make your return process at Ross efficient and hassle-free, reflecting their commitment to good customer service.
