At keyfobprog.com, we understand that sometimes things don’t go as planned. Whether you’ve changed your mind or need to return an item, we aim to make the process as straightforward as possible, especially when it comes to performance parts for your vehicle like GTI MK7.5 headlights. Please take a moment to review our policy regarding order cancellations, returns, and exchanges to ensure a smooth experience.
Order Cancellations
Life happens, and we get that. If you need to cancel an order, please be aware of the following:
- Timely Requests: We process cancellations during our regular business hours. If you submit a cancellation request outside of these hours, it will be handled on the next business day.
- Cancellation Fee: To cover non-refundable order processing fees, a 3.5% cancellation fee applies to all cancelled orders, even those that haven’t shipped yet.
- Shipped Orders: If your order has already been shipped, you may be responsible for additional fees associated with recalling or rerouting the shipment back to us.
- Non-Cancellable Items: Certain products, particularly custom-made or special-order items, and those governed by manufacturer agreements, cannot be cancelled once the order is placed. This will be clearly stated in the product description. This can sometimes apply to specialized items like certain GTI MK7.5 headlight assemblies depending on the manufacturer.
- Processing Time: Please note that cancellations requested outside of business hours, on weekends, or holidays might not be processed before the order is shipped. This is especially important to consider if you are ordering time-sensitive parts for your GTI MK7.5, like headlights needed for an urgent repair.
CTS Turbo Cancellations
For customers ordering CTS Turbo products, including potentially performance lighting upgrades that might be relevant to GTI MK7.5 owners, please be aware of CTS Turbo’s specific cancellation policy:
- CTS Turbo Fee: CTS Turbo levies a 5% cancellation fee, which is unfortunately beyond our control and cannot be waived.
- BMP Tuning Fee Waived: For CTS Turbo products, we will not apply our standard 3.5% cancellation fee. However, the 5% CTS Turbo cancellation fee will still be the customer’s responsibility.
Returns and Exchanges
We want you to be completely satisfied with your purchase from keyfobprog.com. Our return policy is designed to be fair and customer-friendly, whether you’re returning a small component or considering an exchange for different GTI MK7.5 headlights.
- 1-Year Return Window: We accept returns on UNUSED merchandise in its original packaging within ONE YEAR of purchase!
- Refund Options:
- Within 60 Days: UNUSED products in ORIGINAL PACKAGING returned within 60 days of purchase are eligible for a full refund to the original payment method.
- After 60 Days (Within 1 Year): UNUSED products in ORIGINAL PACKAGING returned after 60 days, but within the 1-year return period, are eligible for store credit only.
- Non-Stocked Items: Returns of non-stocked items after 60 days are accepted at our discretion. Please contact us to discuss your specific situation.
- Condition of Returned Items: Returned products MUST be unused and in their original packaging, including all original accessories, labels, and documentation. This is crucial for items like GTI MK7.5 headlights to ensure they are resalable.
Tuning Software and Cables: Non-Returnable Items
Please note that due to the nature of these products, we DO NOT accept returns for any tuning software or tuning cables. This policy is firm and includes, but is not limited to:
- ECU Tunes
- TCU Tunes
- Tuning Cables (e.g., IE POWERlink V4 Flash Cable, APR Ultralink, Unitronic UniCONNECT+ Cable, 034Motorsport Dynamic+ Tuning Cable)
- Plug and Play Tuners (e.g., Burger Motorsports JB4, COBB AccessPort)
While these items are not directly related to GTI MK7.5 headlights, it’s important to be aware of this policy for any other potential performance upgrades you might consider.
Customer Responsibility for Shipping Expenses
- Return Shipping Costs: Customers are responsible for all return shipping costs and fees.
- Original Shipping Non-Refundable: Original shipping fees are non-refundable.
- “Free Shipping” Items: For items shipped with “free shipping,” the actual shipping charges incurred by keyfobprog.com will be deducted from any refund.
- Damage During Return Shipping: We are not responsible for damage to items during return shipping. If an item is damaged in transit back to us, we will contact you so you can file a claim with the shipping carrier.
Restocking Fees
- 15% Restocking Fee: A 15% restocking fee applies to any returned item.
- Restocking Fee Waivers: Restocking fees are WAIVED in the following situations:
- Product is exchanged for other items.
- Store credit is chosen instead of a refund.
- Incorrect product was received, and the issue cannot be resolved.
Katapult Orders
For orders placed using Katapult financing:
- No Partial Refunds: Katapult’s system does not allow partial refunds.
- Cancellations Before Fulfillment: Orders cancelled before being fulfilled will be refunded 100% directly through Katapult.
- Returns: Any returns on Katapult purchases that would normally qualify for a partial refund will be issued as store credit.
- Restocking Fees Waived: No restocking fees will be deducted on Katapult returns.
- Shipping Costs: Original shipping costs are non-refundable, and customers are responsible for return shipping costs.
“Scratch & Dent”, “Open Box”, “Used”, and “Special Order” Items: No Returns
Please be aware that ALL items marked as “Scratch & Dent,” “Open Box,” “Used,” or “Special Order” are sold as-is and are ABSOLUTELY NON-RETURNABLE. This is clearly indicated on the product page for these items.
Initiating a Return: Contact Us!
To initiate a return, please CONTACT US via email, phone, or message. Our customer service team will guide you through the return process.
Application/Fitment Issues
Ensuring the parts you order fit your vehicle is crucial, especially for components like GTI MK7.5 headlights.
- Incorrect Fitment Due to Our Error: If you need to return an item due to a fitment issue and believe it’s an error in our listing or on the part of a keyfobprog.com representative, please contact us immediately. If we confirm an error, we will provide a prepaid shipping label for the return and arrange for shipment of the correct item.
- Customer Responsibility for Fitment Verification: Customers are responsible for checking product descriptions for vehicle application details before ordering. Double-check compatibility charts, especially when purchasing items like GTI MK7.5 headlights, to ensure proper fitment for your specific vehicle year and model.
- Customer Error in Ordering: If you order an item that is correctly listed on our website but is incorrect for your vehicle due to customer error, you will be responsible for return shipping costs. The returned GTI MK7.5 headlights (or other parts) must still be in new, unused condition and in their original packaging.
Damaged/Missing Items in Shipment
- Report Within 10 Days: If you receive a package with damaged or missing items, please contact us WITHIN 10 DAYS OF DELIVERY.
- Inspect Upon Delivery: Please inspect all items immediately upon delivery.
- Retain Packaging: Keep all packing material, boxes, and take photos of any damage. This documentation is required to file a damage claim with the shipping courier.
- Courier Investigation: UPS/FedEx investigations typically take 8-15 business days, but this timeframe can vary.
- Replacement Only: In the event of damaged or missing items, we can only replace the item(s). Refunds are not issued for damaged or missing items that are replaced.
Pricing
- Pricing Accuracy: We strive to provide accurate product and pricing information. However, errors can occur.
- Right to Refuse/Cancel Orders: keyfobprog.com reserves the right to refuse or cancel any orders placed for products listed with incorrect prices or information.
- Price and Availability Changes: Pricing and availability are subject to change without notice.
We appreciate your business and want to ensure you have a positive experience with keyfobprog.com. If you have any questions regarding our policies or need to initiate a return, please do not hesitate to contact our customer service team. We are here to help you get the right parts for your vehicle, including GTI MK7.5 headlights and more!
