Returning an item can sometimes be a hassle, but understanding the store’s policy beforehand can make the process much smoother. If you’ve made a purchase at Ross Stores and need to return an item, it’s essential to know their return policy. This guide breaks down the Ross return policy to help you navigate returns easily and provides information on how to contact Ross customer support if you have any questions.
Understanding the Basics of Ross Return Policy
Ross Stores offers a straightforward return policy designed to accommodate customer needs while ensuring fair practices. Here are the core components you should be aware of:
Returns with Original Receipt
For the quickest and most convenient return process, always keep your original receipt. If you return merchandise within 30 days of purchase, accompanied by the original receipt and in its original condition (unused, unworn, and unaltered), you are eligible for a full refund. The refund will be issued in the same form of payment you used for the original purchase.
- Credit or Debit Card Purchases: Refunds will be credited back to the original card used for the purchase. Make sure to bring the same card with you when returning the item.
- Previous Exchanges: Note that previous exchanges made without an initial receipt are considered non-receipted transactions when it comes to further returns.
Returns Without Original Receipt
Lost your receipt? Don’t worry, Ross still provides options for returns, though they differ from receipted returns. For merchandise returns without a receipt, you will need to present a valid picture ID. Acceptable forms of ID include a Driver’s License, State Photo ID, Passport, or Military ID.
- Store Credit or Exchange: Returns without a receipt will be refunded as store credit or exchanged for another item at the current selling price of the original item.
- Store Credit Voucher for Larger Refunds: If your refund amount exceeds $50 for a non-receipted return, you won’t receive store credit immediately in-store. Instead, a store credit voucher will be mailed to the address listed on your valid picture ID within 21 days of the return transaction.
Important Considerations for All Returns
- Refund Verification System: Ross Stores uses a refund verification system to manage returns. All returns are subject to verification through this system. This system also limits the number of no-receipted returns a customer can make. Using your receipt for all transactions is always recommended.
- ID Requirement: A valid picture ID might be required for all refunds and will be entered into the system for processing, even with a receipt.
- System Decline: Be aware that in some cases, the refund verification system might decline a return.
Specific Merchandise Return Conditions
Certain types of merchandise have specific conditions for returns and exchanges:
- Used, Worn, or Altered Merchandise: Ross does not accept returns or exchanges on any merchandise that has been used, worn, or altered from its original condition.
- Swimwear and Lingerie: For hygiene reasons, swimwear and lingerie returns are only accepted if the original tickets and tags are still attached to the items.
- Software: Opened software is non-refundable. However, if the software is defective, it can be exchanged for the same item.
- Gift Cards: Treat gift cards like cash. To replace a lost or stolen gift card, you must present the original purchase receipt. Replacements will only be for the remaining balance on the card.
- Select Merchandise Categories: Some merchandise categories may have specific restrictions on returns without a receipt, and tickets might be required for certain items. Check the front of your receipt or ask your cashier for a list of these categories.
Payment Specifics: Checks and Cash Refunds
- Checks: If you purchased merchandise using a check, there is a (5) day waiting period before you can receive a cash refund. When you pay with a check, you authorize Ross to use the information from your check for a one-time electronic fund transfer from your account.
Need to Contact Ross Customer Service?
While this guide covers the main points of the Ross return policy, you might have specific questions or need further clarification. To contact Ross customer service, you have a few options. For inquiries related to checks and electronic fund transfers, you can call their dedicated line at 1-800-767-7457.
For general customer service inquiries, the best way to contact Ross is often through their official website. Visit the “Contact Us” section on Ross Stores official website to find options such as email forms or potentially a customer service chat feature, depending on what is currently offered. You can also likely find a customer service number on their website for general inquiries.
By understanding Ross’s return policy and knowing how to contact Ross customer service, you can ensure a smooth and satisfactory shopping experience. Always keep your receipts and check the specific conditions for certain types of merchandise to make returns hassle-free.
