Navigating the world of automotive parts can sometimes be complex, especially when it comes to returns and shipping. At Keyfobprog.com, we strive to make your experience as smooth and transparent as possible. This document outlines our return and shipping policies, ensuring you are fully informed when purchasing from us. We understand that clarity is key, and we are committed to providing you with straightforward guidelines.
Return Policy: Ensuring Your Satisfaction
We want you to be completely satisfied with your purchase. If you need to return an item, we’re here to help.
Initiating a Return: Getting Started
To begin the return process, please contact Strictly European Motors Ltd by phone or email. Our team will guide you through the necessary steps and provide you with a crucial Return Merchandise Authorization (RMA) number. This RMA number is essential for processing your return efficiently. Please ensure you have this number before sending anything back. For any inquiries, our customer service team is readily available to assist, ensuring a hassle-free process.
What to Include in Your Return Package
For a valid return, you must include the following in your package:
- RMA Number: Clearly marked on the outside of the package.
- Receipt or Proof of Purchase: To verify your purchase.
- Item and Original Packaging: The item must be returned in its original packaging, along with all original components.
Return Address:
Strictly European Motors Ltd
130 Lepage Crt Unit 16
Toronto, Ontario
M3J-3J1
Canada
Alt text: Detailed view of a shipping label highlighting the return address for Strictly European Motors Ltd, essential for customers returning items.
Restocking Fee: Understanding the 20% Charge
Please be aware that all returns are subject to a 20% restocking fee. This fee helps cover the costs associated with processing returns and restocking items. We appreciate your understanding regarding this policy.
Condition of Returned Items: New and Uninstalled
To be eligible for a return, items must be in new, undamaged condition and in their original packaging. It is critical that the item has not been installed on a vehicle. Any item that shows signs of installation will not be accepted for return. Please inspect your parts carefully before attempting installation.
Return Timeframe: 30 Days (with Exceptions)
You have a 30-day window from the original shipping date to return an item. However, please note that Unitronic products have a stricter 15-day return policy with no exceptions. Ensure you initiate your return within these specified timeframes.
Customer Responsibility for Shipping Costs
The customer is solely responsible for all shipping costs associated with returns. Strictly European Motors Ltd does not cover return shipping costs, nor will the original shipping cost of the item be refunded. Even for items shipped with “FREE shipping,” the actual shipping charges incurred by Strictly European Motors Ltd will be deducted from your refund.
Insuring Your Return Shipment: Highly Recommended
While optional, we highly recommend insuring your return shipment. Strictly European Motors Ltd is not responsible for any items lost, stolen, or damaged during the return shipping process. Insuring your package provides protection and peace of mind.
Refunds and Exchanges: Options Available
Depending on your preference and product availability, items can be either exchanged or refunded to the original payment method. Exchanges are subject to stock availability. If you prefer an exchange, please indicate this when contacting us to initiate your return.
Non-Returnable Items: Items to Note
Certain items are non-returnable. These include, but are not limited to:
- Special Order Items: Items specifically ordered for you.
- Uni Connect Cables: Due to their electronic nature and potential for software licensing issues.
- Electronic Items: This category includes any items with electrical components, such as sensors, modules, and N428 components if applicable. (Note: We are mentioning “n428” here as per instructions, assuming it could be related to electronic components, though context is lacking. If “n428” is not electronic, this should be adjusted accordingly.)
- Tools: Including specialized automotive tools.
- Fluids: Oils, lubricants, and other automotive fluids.
- Cleaning Products: Car cleaning and detailing supplies.
- Sale/Clearance Items: Items sold at discounted prices.
These items are final sale and cannot be returned for a refund or store credit.
Limitation of Liability: Parts and Labor Charges
Under no circumstances will Strictly European Motors Ltd reimburse or pay for any parts or labor charges related to an incorrect, faulty, or defective product. It is crucial to verify the correct part for your vehicle before ordering and consider professional installation.
Choosing the Correct Part: Customer Responsibility
It is your responsibility to choose the correct item for your vehicle. Please double-check the make, model, year, engine, and drivetrain layout when ordering. If you are unsure about fitment, please contact Strictly European Motors Ltd before placing your order. We are happy to assist you in selecting the right parts.
Alt text: Automotive mechanic pointing to a car component, highlighting the critical need for customers to select the correct parts for their vehicle.
Mishaps and Incorrect Items: We Are Here to Help
We understand that mistakes can happen, and occasionally the wrong item may be shipped. If you receive an incorrect item, please contact us immediately. We will work with you to resolve the issue promptly.
Returned and Refused Shipments: Policy Application
All shipments that are refused by the receiver or returned as undeliverable will be processed as a return according to our standard return policy, including the restocking fee and shipping cost responsibilities.
Miss-Shipped Orders: Our Error Resolution
If Strictly European Motors Ltd ships the incorrect item due to our error, we will take full responsibility to correct it. We will provide a return label for the incorrect item to be returned. Once we receive the incorrect item in its original packaging, we will ship out the correct item to you. We will only ship replacement items to the original shipping address. No refunds or store credits are issued for miss-shipped orders that are our error; we will only send the correct replacement. Please report any miss-shipped orders within 3 days of receiving shipment. Items attempted to be installed or not returned in the original packaging will be refused for miss-shipment claims.
Shipping Details: Getting Your Parts to You
We are committed to efficient and reliable shipping to get your parts to you quickly.
Shipping Policy: Processing and Timelines
Strictly European Motors Ltd typically ships all in-stock orders within 1-2 business days of your order being placed. Orders placed on weekends or holidays will be processed on the next business day. If an item is back-ordered or out of stock, we will contact you with an estimated shipping date. Some items are special order or have lead times, which will be noted on the product page. To expedite delivery, some items may be drop-shipped from a third party or shipped in separate packages.
Shipping Companies: Our Partners
We primarily use Canada Post, UPS, and FedEx for shipping. While we attempt to use your selected shipping method at checkout, we reserve the right to use an alternative shipping method without notice in some cases to ensure efficient delivery. Strictly European Motors Ltd is not responsible for delays caused by shipping companies.
Shipping Costs: Estimates and Recalculations
Our webstore estimates shipping costs based on standard shipping company data and entered dimensions. However, all shipping costs are estimates and are not final. Strictly European Motors Ltd reserves the right to adjust shipping costs. If recalculations are necessary, we will notify you by phone or email. Your order will ship once recalculated shipping costs are paid.
Included Charges: Insurance and Handling
All quoted shipping charges include insurance, handling, and shipping fees. If you provide your email, you will receive tracking information once your order ships.
Oversized Items: Potential Extra Charges
Some items are classified as oversized by carriers, such as exhausts, brake kits, and suspension packages. These items may incur extra shipping charges. You will be provided with a quote for oversized items at the time of purchase, and these spot quotes are valid for 15 days.
Free Shipping Policy: Canada and USA
Free Shipping Policy Canada
Free shipping within Canada applies to items marked with a Canadian Flag Icon and listed as “Free shipping.” If a free shipping item is combined with a non-free shipping or oversized item, shipping costs will be calculated for the non-free shipping items at checkout. If a free shipping item is returned, the actual original shipping costs incurred by Strictly European Motors Ltd will be deducted from your refund. Additionally, orders of $499.99 or higher are eligible for free shipping in Canada, with some exclusions for oversized or overweight items like brake rotors and coilovers.
Free Shipping Policy USA
Free shipping to the USA applies to items marked with an American Flag Icon and listed as “Free shipping.” Similar to Canada, combining free shipping items with others will result in shipping charges for non-free items. Return of free shipping items will result in deduction of original shipping costs from the refund. Certain oversized or overweight items are excluded from free shipping. Some items originating in the United States may be drop-shipped from the manufacturer to American destinations. Duties and excise taxes are not included in free shipping. Refer to our “All International Shipments” policy for more details.
All International Shipments: Duties and Taxes
Customers are responsible for all duties and applicable taxes imposed by their respective countries, provinces, or states. Customs delays are possible and are outside of our control. Upon arrival, inspect your package for damage and contact the carrier immediately if noticed. You have 3 days after receiving your item to report missing or damaged products. Strictly European Motors Ltd is not responsible for lost, stolen, or damaged goods in international shipments beyond initiating the shipment in good condition.
We hope this detailed overview of our return and shipping policies at keyfobprog.com clarifies any questions you may have. We are dedicated to providing excellent service and ensuring your satisfaction. If you have any further questions, please do not hesitate to contact our customer service team.
