Returning an item can sometimes be a hassle, but Ross Stores aims to make the process as straightforward as possible. Whether you’ve changed your mind or need to exchange an item, understanding their return policy is key. This guide breaks down the essential aspects of the Ross return policy, ensuring you know exactly what to expect, and how to get assistance if needed, including how to find the Phone Number To Ross for customer service inquiries.
For items returned with the original receipt within 30 days of purchase, Ross offers a full refund in the original form of payment. If you paid with a credit or debit card, the refund will be credited back to the same card. Remember to bring the card used for the purchase when processing the return. Without a receipt, previous exchanges are considered non-receipted transactions, so keeping your receipt is always recommended.
It’s important to note that Ross does not accept returns or exchanges on merchandise that has been used, worn, or altered. Always ensure items are in their original condition when considering a return.
If you’ve misplaced your receipt, don’t worry. Ross Stores does accommodate returns without a receipt. In such cases, you’ll need to present a valid photo ID. Returns without a receipt will be processed as a store credit or an exchange, based on the item’s current selling price. For refunds exceeding $50 without a receipt, the store credit voucher will be mailed to you within 21 days. This voucher will be sent to the address listed on your photo ID.
Ross Stores utilizes a refund verification system to ensure fair returns. All returns are subject to this system’s verification process. Holding onto your receipt is crucial for smooth return and exchange transactions, as the system limits the number of non-receipted refunds allowed. A valid photo ID, such as a Driver’s License, State Photo ID, Passport, or Military ID, might be required and will be entered into the system for non-receipted refunds. Be aware that the system may decline your refund in some instances.
Specific item categories have additional return conditions. For swimwear and lingerie, the original tags must still be attached for a return or exchange to be processed.
For purchases made with a check, there is a (5) day waiting period before a cash refund can be issued. When you pay with a check, you authorize Ross to use the information from your check for a one-time electronic fund transfer from your account. For any inquiries regarding check payments, you can contact customer service at 1-800-767-7457. This phone number to Ross is your direct line for payment-related questions.
Merchandise returns with a receipt older than 30 days are still possible, but they will be processed as an exchange or store credit. Direct refunds are not offered for returns outside the 30-day window, even with a receipt.
Opened software is non-refundable. However, if the software is defective, it can be exchanged for the same item. Ensure to check software products carefully before opening them if you anticipate a possible return.
Gift cards are treated like cash, so it’s essential to retain the original register receipt for gift cards. Lost or stolen gift cards can only be replaced for the remaining balance if you present the original receipt. Protect your gift card receipts to safeguard your balance.
Finally, certain merchandise categories may not be eligible for refunds, store credit, or exchanges without a receipt. Tickets might also be required for returns in select categories. You can find a list of these select categories printed on the front of your receipt, or simply ask your cashier at the time of purchase for clarification on specific return exceptions. If you have any doubts or need further clarification on any aspect of the return policy, remember to use the phone number to Ross customer service for immediate assistance. Calling customer service is a quick way to resolve queries and ensure a smooth return process.
