At Ross Stores, we believe our people are our greatest asset. Become part of the nation’s leading off-price retailer, boasting over 2,000 stores and a proven history of success and expansion. We’re dedicated to providing our customers with an ever-changing selection of high-quality brands and trendy merchandise at unbeatable prices, creating an exciting and engaging shopping experience. When you join our team, you’ll find:
- Success: Be part of a winning team that constantly strives for excellence, learning and growing together.
- Career Advancement: We are committed to developing industry-leading talent. As our company expands, so do the opportunities for our employees.
- Teamwork: Collaborate with colleagues to overcome challenges and achieve innovative solutions as a team.
- Diversity, Equity, and Inclusion: We champion diversity and inclusion, embracing the unique backgrounds, identities, and perspectives of both our team members and customers. We believe our differences are our strength, and we are dedicated to making a positive impact in our communities.
From our Corporate headquarters in Dublin, CA, to our buying offices in trend-setting cities like New York City, Los Angeles, and Boston, and our 8 distribution centers across the country, Ross Stores offers a dynamic and nationwide presence. With revenues reaching $20.4 billion in 2023, we stand as a Fortune 500 company committed to fostering an inclusive workplace that prioritizes continuous learning and career development for all our teams.
RETAIL ASSOCIATE ROLE: Become a Key Player in Customer Experience
As a Retail Associate, you are the face of Ross Stores, directly contributing to a positive and memorable shopping experience for every customer. You are responsible for creating welcoming interactions, offering assistance, and maintaining the store’s high standards of presentation and cleanliness. This role demands flexibility and engagement across various store functions, adapting to the evolving needs of our fast-paced retail environment. You may also be asked to undertake additional tasks to ensure exceptional customer service and smooth store operations.
CORE RESPONSIBILITIES:
- Safety First: Prioritize safety in all actions and maintain a secure shopping environment.
- Customer Engagement: Greet every customer with a genuine smile and friendly hello, creating a welcoming atmosphere throughout the store. Provide register assistance, help customers locate merchandise, and answer questions knowledgeably and courteously. Conclude each transaction with a “thank you”.
- Responsive Service: Address customer service requests promptly and efficiently. Handle customer concerns with professionalism and seek assistance from Store Leadership when necessary.
- Brand Representation: Uphold and promote the Ross Stores brand image at all times.
- Store Maintenance: Perform essential cleaning tasks, including sweeping, mopping, dusting, cleaning counters and mirrors, restocking restrooms, and sanitizing high-touch areas to maintain a clean and pleasant environment for customers and associates.
- Professional Presentation: Maintain a professional appearance and adhere to the Ross Stores dress code.
- Merchandise Standards: Execute daily sizing and recovery procedures to maintain organized and well-stocked sales floors, adhering to company best practices.
- Efficient Stocking: Expedite the flow of new merchandise to the sales floor, ensuring items are merchandised according to company guidelines and monthly presentation standards. Maintain familiarity with merchandise and brand locations to effectively assist customers.
- Loss Prevention Awareness: Understand and adhere to the Loss Prevention Awareness program and merchandise protection standards.
- Integrity and Ethics: Represent Ross Stores with honesty and integrity in all interactions, safeguarding confidential information and company assets.
- Inventory Management: Follow Mark-Out-of-Stock (MOS) procedures, correctly identifying and processing MOS merchandise and informing Store Leadership for approvals.
- Cash Handling Procedures: Adhere to all policies related to cash, checks, credit cards, refunds, and voids. Maintain accuracy and vigilance when handling financial transactions.
- Productivity and Efficiency: Demonstrate a sense of urgency and maximize efficiency by following store best practices and streamlining workflows.
ESSENTIAL SKILLS & COMPETENCIES:
- Work Process Management: Efficiently manage tasks and workflows to maximize productivity.
- Business Acumen: Understand basic retail operations and contribute to store goals.
- Planning & Prioritization: Organize and prioritize tasks effectively to meet deadlines and store needs.
- Talent Development: Contribute to a positive team environment and support the development of colleagues.
- Collaboration: Work effectively with team members to achieve shared objectives.
- Leading by Example: Demonstrate professionalism, integrity, and a strong work ethic.
- Effective Communication: Communicate clearly and respectfully with customers, associates, and leadership.
- Accountability & Execution: Take responsibility for tasks and ensure timely and accurate completion.
QUALIFICATIONS:
- Excellent communication skills to interact effectively with customers and team members in a friendly and professional manner.
- Basic math skills for handling transactions and performing inventory tasks.
PHYSICAL REQUIREMENTS:
- Ability to operate store equipment, including handheld devices (PDTs), registers, and computers.
- Ability to stand, walk, and move throughout the store for the majority of the workday.
- Ability to bend, squat, kneel, climb, carry, reach, and stoop regularly.
- Ability to occasionally lift and move up to 25 pounds.
- Ability to use cleaning equipment, rolling racks, ladders, and other necessary supplies.
- Stockroom roles may require the ability to lift and move up to 20 pounds regularly.
SUPERVISION:
- This role has no supervisory responsibilities.
DISCLAIMER:
This job description provides a summary of the primary duties and responsibilities of this position and is not exhaustive. Management reserves the right to modify duties and responsibilities at any time.
Ross Stores is an equal opportunity employer committed to diversity and inclusion. We base employment decisions on qualifications, skills, and experience, without regard to race, color, religion, creed, age, national origin, ancestry, disability, sex, veteran status, marital status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, or any other protected characteristic as required by law.
