Returning an item can sometimes be a necessary part of shopping. At Ross Stores, understanding their return policy ensures a smooth and hassle-free experience. This guide breaks down the Ross return policy, providing you with all the essential information you need to confidently navigate returns and exchanges. Whether you have a receipt or not, understanding the guidelines will help you process your return efficiently. Ross Support is designed to assist customers, and knowing the policy is your first step towards a successful return.
Returns with a Receipt: The Quick and Easy Process
If you have your original receipt, returning merchandise to Ross is straightforward. For items that are unused, unworn, and unaltered, and returned within 30 days of purchase with the original receipt, you are entitled to a full refund. The refund will be issued in the original form of payment.
For purchases made with a credit or debit card, the refund will be credited back to the same card used for the purchase. It’s important to bring the credit or debit card used for the initial transaction when processing your return. This ensures a seamless refund process back to your account. Remember, previous exchanges made without a receipt are considered non-receipted transactions, so always keep your receipts for potential returns.
Returns Without a Receipt: Options and Store Credit
Misplaced your receipt? Don’t worry, Ross Stores still offers options for returns without a receipt. Merchandise returns without a receipt require a valid picture ID. Acceptable IDs include a Driver’s License, State Photo ID, Passport, or Military ID. Returns without a receipt will be refunded in the form of store credit or exchanged for another item at the current selling price.
For refunds exceeding $50 without a receipt, the store credit will be issued via a voucher mailed to you within 21 days of the return transaction. This voucher will be sent to the address listed on your valid picture ID, so ensure your address is current. Ross support systems are in place to verify returns, and this process helps manage returns fairly for all customers.
Important Considerations for All Returns
Ross Stores employs a refund verification system to ensure the integrity of their return process. All returns are subject to system verification. It’s highly recommended to keep and use your receipt for all return and exchange transactions. The system limits the number of no-receipted refunds allowed, so maintaining your purchase records is beneficial.
When making a return, a valid picture ID might be required and will be entered into the system for verification purposes. Please be aware that in some instances, your refund may be declined by the system based on their verification process. Ross support staff are trained to assist with these situations and can provide further clarification if needed.
Specific Merchandise Return Guidelines
Certain types of merchandise have specific guidelines for returns and exchanges:
- Swimwear and Lingerie: For hygiene reasons, swimwear and lingerie must have the original tags attached to be eligible for return or exchange. Ensure these items are in their original condition with tags intact if you intend to return them.
- Software: Opened software is non-refundable. However, if the software is defective, it can be exchanged for the same item. This policy is standard for software products to protect against copyright infringement and product integrity.
- Checks: If you purchased merchandise with a check, there is a (5) day waiting period for a cash refund. This waiting period is due to bank processing times for checks. By using a check for payment, you authorize Ross Stores to use information from your check for a one-time electronic fund transfer from your account. For any inquiries regarding check payments, you can call 1-800-767-7457 for Ross support.
- Returns with Receipts Older Than 30 Days: Merchandise returns with a receipt older than 30 days will be accommodated through exchange or store credit. A cash refund will not be issued for returns outside the 30-day window, even with a receipt.
Gift Card Policy
For Gift Cards, it is crucial to retain the original register receipt. Lost or stolen Gift Cards can only be replaced for the value of any remaining balance if you present the original receipt. Treat your Ross Gift Cards like cash and keep the receipt in a safe place.
Exclusions and Select Categories
It’s important to note that refunds, store credit, or exchanges may not be given on select categories of merchandise without a receipt. Additionally, tickets may be required for returns in certain categories. For a detailed list of these select categories, please refer to the front of your receipt or inquire with your cashier at the time of purchase. Ross support at the store can also clarify these exclusions.
By understanding these guidelines, you can confidently shop at Ross Stores knowing their return policy. Always remember to keep your receipts and be aware of the specific conditions for different types of merchandise to ensure a smooth return or exchange process. Ross support is available in-store and via customer service channels to assist with any questions or concerns you may have regarding their return policy.
